Privacy Policy Page
FACES
seller channel
Privacy Policy
1.
Introduction
1.1. Welcome
to the FACES.vn platform (including the FACES website and mobile application)
operated by FACES Co., Ltd.
and its
affiliates (collectively and individually "FACES", "they",
"them" and "they" me) , or "our"). FACES takes
its
information
security responsibilities seriously in accordance with the provisions of
Vietnam's Personal Information
Privacy
Protection Law (“Privacy Law”) and is committed to respecting the privacy and
interests of all users on our
website and
mobile applications (“Platform”) (we collectively refer to the Platform and the
“Platform”). the
services we
provide, as described in our platform). I am "service"). User is a
person who registers an account with us
to use the
Services, including buyers and sellers (collectively, "User",
"You" or "Your"). We recognise the importance
of the
personal data you entrust to us and believe that it is our responsibility to
properly manage, protect and
process your
personal data. This privacy policy ("Privacy Policy" or
"Policy") is designed to help you understand how
we collect,
use, disclose and/or process the personal data we collect. Both now and in the
future, and to help you
make an
informed decision before providing us with any of your personal data. . We
recognise the importance of the
personal data
you entrust to us and believe it is our responsibility to properly manage,
protect and process your
personal data.
This privacy policy ("Privacy Policy" or "Policy") is
designed to help you understand how we collect,
use, disclose
and/or process the personal data we collect. Both now and in the future, and to
help you make an
informed
decision before providing us with any of your personal data. . We recognise the
importance of the personal
data you
entrust to us and believe it is our responsibility to properly manage, protect
and process your personal
data. This
privacy policy ("Privacy Policy" or "Policy") is designed
to help you understand how we collect, use,
disclose
and/or process the personal data we collect. Both now and in the future, and to
help you make an informed
decision
before providing us with any of your personal data. .
1.2
"Personal data" or "personal data" means data that can
identify an individual, whether true or not, or from such
data and
information that an organization possesses or has the ability to access. Common
examples of personal data
might include
name, national ID number, and contact information.
1.3 By using
the Services, registering for our account or accessing the Platform, you
acknowledge and agree that you
accept this
Policy, the methods, requirements and/or policies described in this Privacy
Policy and hereby consent to
our
collection, use, disclosure and/or Process your personal data as described
herein. If you do not agree to the
consent to the
processing of your personal data described in this policy, please do not use
our services or visit our
factory or
website. If we change our Privacy Policy, we will notify you, including by
posting such changes or revised
Privacy Policy
on our Platform. to the extent permitted by law, your continued use of the
Services or Platform,
including your
transactions,
1.4. This
Policy applies in conjunction with any other applicable notices, contractual
terms and consent terms in
relation to
our collection, storage, use, disclosure and/or processing of your personal
data. Unless we expressly
state
otherwise, you do not intend to override such notices or the terms otherwise
state.
1.5. This
policy applies to sellers and buyers of services, unless expressly stated
otherwise.
2. When does FACES
collect personal data?
2.1. We
will/may collect personal data about you:
● when you
register and/or use our services or platforms, or when you open an account with
us;
● when you
submit any form online or otherwise, including an application or other form
related to any of our products
and services;
● when you
enter into any agreement or provide other documents or information related to
your interactions with us,
or when you
use our products and services;
● when you
interact with us, such as by telephone (which may be recorded), letters, faxes,
face-to-face meetings,
emails and
social media platforms;
● When you use
our electronic services, or interact with us through our platform or website or
services. This
includes
through cookies, which we may deploy when you interact with our platform or
website;
● When you
allow information to be shared with our app or platform on your device
● when you
link your FACES account to your social media account or other external account
or use other social
networking
features in accordance with the provider’s policies
● when you
transact through our services;
● when you
provide us with feedback or complaints;
● when you
sign up for a contest; or
● When you
submit your personal data to us for any reason.
The above
cases are not an exhaustive list of cases and only outline some of the more
common situations in which your
personal data
may be collected.
3. What data
will FACES collect?
3.1. Personal
data FACES may collect includes:
● full name;
● email
address;
● date of
birth;
● billing
and/or shipping address;
Bank Account
and Payment Information
● telephone
number;
● gender;
● Information
sent from or about the device used to access our Services or Platform
● information
about your network and the people and accounts you interact with;
● images or
audio or video;
●
Government-issued identifying or other information for our legal review,
customer identification, information
verification,
or fraud prevention purposes
●
communications or communication data, such as your preferences for receiving
advertising communications from us or
third parties,
communication preferences and history of communications with us, our service
providers and other third
parties;
● usage and
transaction information, including details of your search history, transactions,
advertising and display
interactions
with the Platform, and related products and services;
location data
● any other
information when users log in to use our services or platforms, and when users
use services or platforms,
and how users
use our services or platforms; and
● Aggregated
data on the use of User Content.
3.2 You agree
not to provide us with any inaccurate or misleading information and you agree
to notify us of any
inaccurate or
misleading information. We reserve the right, in our sole discretion, to
request other necessary
documents to
verify the information you provide.
3.3. If you
log in as a user of our Platform using your social network account (“Social
Network Account”), link your
account to
your social network account or use any FACES social network features, we have
the right to access
information
about you Information you have voluntarily provided to your social media
account service providers in
accordance
with the policies of these service providers, and we will manage and use your
personal data in accordance
with this
policy at all times.
3.4 If you do
not want us to collect the above personal information/data, you can opt-out at
any time by notifying our
Data
Protection Officer in writing. For more information on content, see "How
do you withdraw your permission to
delete your
name, request access, or correct the information you provide us?" down
here. Please note, however, that
refusing or
withdrawing our consent to collect, use or process your personal data may
affect your use of the Services
and Platform.
For example, location services won't work if you don't allow apps to access
your location.
4. Collection
of other data
4.1 As with
most websites and other mobile applications, the information sent by your
device may include your data,
which is
recorded by web servers when you use our platform. This information generally
includes, but is not limited
to, your
mobile device's IP address, computer/mobile device operating system, browser
type, mobile device type, mobile
device
characteristics, device identifiers Uniform Device Identifier (UDID) or Mobile
Equipment Identifier (MEID) ),
the reference
address of the website (if any), the pages you have visited on the website or
the application of our
mobile device
usage and time of visit, and sometimes "cookies" (which can be
disabled using your browser preferences),
to Helps
websites remember your last visit. If you are logged in, this information is
associated with your personal
account. This
information is also included in anonymous statistics to help us understand how
our visitors use our
website.
4.2 Our mobile
applications may use technologies such as GPS, Wi-Fi, etc. to collect accurate
information about the
address of
your mobile device. We collect, use, disclose and/or process this information
for one or more purposes,
including but
not limited to location-based services where you request or transmit content.
To relate to you based on
your location
or to allow you to share your location with other users as part of the services
provided by our mobile
application.
For most mobile devices, you can withdraw your consent for us to collect this
information based on your
location
through your device settings. If you have any questions about how to disable
location services on your mobile
device,
4.3 Most
similar information (including but not limited to IP address) sent to us when
you view a page on our website
or mobile
application, when you view content and advertisements on our platform or
through the Services, and when you
access other
software , operating system, etc.); however, rather than page views, your
device sends us information
about the
content, ads viewed and/or software installed on the Services and Platform and
when it was installed.
5. Cookies
5.1 We or our
Authorised Service Providers and our advertising partners may occasionally use
"cookies" or other
features that
enable us or third parties to collect or share information about your use of
our Services or Platform.
These features
will help us improve the platform and the services we offer, help us recommend
new services and
features,
and/or enable us and our advertising partners to provide content that is more
relevant to you. "Cookies" are
identifiers
stored on your computer or mobile device that are used to store data about your
computer or device, how
and when you
use the Services or the Platform or access visits, count people and track
people within our Platform
Activity. We
may associate cookie information with personal data. Cookies are also
associated with information about
what you
choose to purchase and the websites you visit. This information is used to
track your shopping cart, provide
content
tailored to your interests, enable advertising serving partners to serve
advertisements on pages over the
Internet, and
perform data analysis and/or monitor the use of the service
5.2 You can
refuse the use of cookies by selecting the appropriate settings on your browser
or device. Please note,
however, that
if you do this, you may not be able to use the full functionality of the
Platform or our Services.
6. How do we
use the information you provide to us?
6.1 We may
collect, use, disclose and/or process your personal data for the following
purposes:
● to review
and/or process your applications/transactions with us or your transactions or
communications with third
parties
through the Services;
● administer,
operate, provide and/or manage your use of and/or access to our Services and
Platform (including your
preferences),
and your relationship and resources with our user account;
respond to,
process, settle or complete transactions and/or respond to your requests for
certain products and services
and notify you
of service issues and unusual activity and account changes;
● Enforce our
Terms of Service or any applicable End User License Agreement;
● protect
personal safety and the rights, property or safety of others;
● for
identification, verification, legal review or customer identification purposes;
● assess and
determine your credit and risk profile and eligibility for credit products;
● maintain and
administer any software updates and/or other updates and support that may be
required from time to
time to ensure
the smooth operation of our Services;
● to process
or facilitate customer service, execute your instructions, resolve or respond
to any inquiries submitted
(or intended
to be submitted) by you or on your behalf;
● contact or
communicate with you by phone, text and/or fax message, email and/or mail or
otherwise to manage and/or
manage your
relationship with them or your use of our services, such as communicating to
you about Administrative
information
for our services. You acknowledge and agree that such communications from us
may be to you by mail,
document or
notice, which may include disclosure of certain personal data about you to
provide such documentation and
on
packages/envelopes;
● allow other
users to interact or communicate with you or view some of your activities on
the platform, including
notifying you
social media on the platform when other users send you private messages or post
comments about you on
the platform
or link to your usage Function;
● conduct
research, analysis and development activities (including but not limited to
data analysis, surveys, product
and service
development and/or characterization), analyze how you use our services,
recommend products and/or services
of interest to
you, in order to improve our services or products and/or improve the experience
of our customers;
● conduct
other tests and surveys to verify the size and composition of the target
audience and to understand their
experience
with FACES Services;
● for
marketing and promotional purposes, in which case, to send you marketing and
promotional information related to
products
and/or services (including but not limited to third-party products and/or
services) through various means and
communications
and Materials FACES may collaborate with or cooperate with) FACES (and/or its
affiliates or related
companies) may
sell, market or promote FACES, whether such products or services exist now or
are created in the future.
You can
unsubscribe from marketing communications at any time using the unsubscribe
function in electronic marketing
materials. We
may use your contact information to send newsletters and/or communication
materials from us or our
related
companies;
To respond to
legal process or to comply with or in accordance with applicable law, and as
required by any
governmental
agency or in any jurisdiction, or when we believe in good faith that disclosure
is necessary, including,
without
limitation, to satisfy a meeting of any request to FACES or Disclosure
requirements (including, where
applicable,
display of your name, contact details and company details) that are legally
required by the relevant FACES
company or
affiliate;
● Compiling
statistics and research to meet reporting and/or regulatory or internal record
keeping requirements;
To conduct
discovery and verification or other screening activities (including but not
limited to background checks)
in accordance
with legal or regulatory obligations or our risk control procedures (which may
be required by law or
which we may
have applied);
Check our
services or FACES events
To prevent or
investigate any actual or suspected fraudulent activity, fraud, unlawful
conduct, omission or misconduct
of our Terms
of Service, whether in connection with your use of our Services or in
connection with any matter arising
out of your
relationship with us;
● Respond to
any actual threats or claims against FACES or other requests for content that
violates third-party
regulations;
● store, host,
back up your personal data (whether for disaster recovery or otherwise);
Process and/or
facilitate transactions in commercial assets or potential commercial asset
transactions where such
transactions
involve FACES as a party or only one company. FACES's companies or affiliates
as a party to or related to
FACES and/or
any party or more Rcompanies or affiliates of hea, such as parties, and may
include other third-party
organizations
in such transactions. "Business Asset Transaction" means any
purchase, sale, lease, merger,
consolidation
or any other acquisition, liquidation or financing of an Entity or a portion of
an Entity, or any
business or
property of an Organization; and/or
● any purpose
for which we notify you when we obtain your permission.
(collectively,
the "Purpose")
6.2 You
acknowledge, authorize and agree that such access, retention or disclosure is
deemed necessary and reasonable
by FACES by
law or court order or by any other governmental or regulatory authority having
jurisdiction over FACES or
its affiliates
or for good reason. (a) to comply with legal process; (b) to comply with the
requirements of any
governmental
or regulatory authority having jurisdiction over FACES or its related affiliates;
(c) to enforce our Terms
of Service or
this Privacy Policy; (d) to respond any claim against FACES or its related
affiliates that is deemed
frivolous or
actual, or any other claim that any content infringes the rights of a third
party; (e) respond to your
customer
service requests; (f) protect FACES or its affiliates , the rights, property or
personal safety of users
and/or the
public.
6.3 As the
purposes for which we will/may collect, use, disclose or process your personal
data depend on the
circumstances,
the above-mentioned purposes may not arise. However, we will notify you of such
other purposes upon
obtaining your
consent, unless the Personal Information Privacy Protection Act provides or is
permitted by law for
applicable
data processing without your consent.
7. How FACES
protects and stores customer information
7.1 We
implement various security measures and make every effort to ensure the
security of your personal data on our
systems.
Users' personal data is stored behind a secure network and can only be accessed
by certain employees who have
special access
rights to our systems. But, of course, absolute security cannot be guaranteed.
7.2 We will
maintain personal data in accordance with the provisions of the Personal
Information Privacy Protection
Act and/or
other applicable laws. That is, we will destroy or delete identifying
information from your personal data
when we have
reasonable grounds to determine that (i) retaining such personal data is no
longer the purpose for which
it was
collected; (ii) for any purpose The retention is no longer necessary for legal
or business purposes, and (iii)
there is no
longer any other legitimate interest to retain such personal data. If you stop
using our platform, or your
right to use
the platform and/or services is terminated or cancelled, we may continue to
keep, use and/or in
accordance
with this Privacy Policy and our obligations under laws protecting the
confidentiality of personal
information
Disclosure of your personal data. By law, we may securely destroy your personal
data without prior notice
to you.
8. Does FACES
disclose information collected from accessories?
8.1 In the
course of conducting our business, we will/may need to use, process, disclose
and/or transfer your personal
data to third
party service providers, representatives and/or our affiliates or related
companies, and/or other Where
a third party
for one or more of the above items may be located within or outside Vietnam,
the disclosure will be made
in accordance
with the order and regulations of the current laws. Such third party service
providers, agents and/or
affiliated or
related companies and/or other third parties will process your personal data
for one or more of the
above or on
behalf of us or others. We strive to ensure that our third parties and
affiliates protect your personal
data from
access, collection, use,
● our
subsidiaries, affiliates and related companies;
● sellers or
buyers with whom you transact or interact on the Platform, or in connection
with your use of the
Services for
the above purposes;
other users of
our platform for one or more of the above
● We employ
contractors, agents, service providers and other third parties to support or
supplement our business.
These parties
include, but are not limited to, those who provide administrative or other
services to us, such as
postal
companies, telecommunications companies, advertising and media partners,
information technology companies, e-
commerce
operating organizations and data centers
● a government
or regulatory authority having jurisdiction over FACES or as permitted by
Section 6.2;
● In the event
of a merger, divestment, reorganization, reorganization, dissolution or sale or
transfer of some or
all of FACES's
assets, whether in an ongoing matter or in bankruptcy, liquidation or similar
proceedings, the buyer or
other
successor, in which personal data Assets held by FACES in relation to our users
are included in the transferred
assets; or
counterparties to business asset transactions with FACES or any of its
affiliates or related companies
involved in
the transaction; and
● third
parties to whom we disclose information for a purpose and who in turn collect
and process your personal data
for one or
more purposes
8.2 We may
share information with advertising and programming service providers, including
statistical and demographic
information
about users and information about users' use of the Services. We also share
statistical and demographic
information
about our users and their use of the Services with advertising partners and
third parties who provide
advertising
and re-advertising services. and/or programs.
8.3. For the
avoidance of doubt, to the extent that privacy laws or other applicable laws
permit organisations such as
us to collect,
use or disclose data in person without your consent, such legal consent will
continue to apply. In
accordance
with the above and applicable law, we may use your personal data for recognized
legal reasons, including
compliance
with our legal obligations, our representation, performance of our contract
with you, our legitimate
interests and
our reasons The use of this data outweighs any prejudice to your data
protection rights. or as necessary
in connection
with legal requirements.
8.4 Personal
data submitted or contained on the website may be intercepted or accessed
without authorization by third
parties,
technology may not work or work as expected, or information may be accessed,
misused or misused by someone
through no
fault of ours. However, we will implement reasonable security measures to
protect your personal information
in accordance with
the provisions of the Personal Information Confidentiality Act; however,
absolute security cannot
be guaranteed,
for example, due to unauthorized disclosure caused by malicious hacking
activities or through no fault
of our own. A
case of sophisticated attack by bad guys.
8.5 FACES
allows you to share videos from YouTube (“YouTube Content”) in the FACES Live
feature. Technically, FACES
uses YouTube's
own YouTube API functionality. By sharing YouTube content, you agree to be
bound by YouTube's Privacy
Policy (
http://www.google.com/policies/privacy ).
8.6 In
accordance with FACES's Terms of Service, users (including any employee, agent,
agent or any other party acting
on or on
behalf of the user) obtain the owner of other users' personal data through the
use of the service ("Data
Recipient").
) hereby agree that they will (i) comply with legal provisions regarding the
protection of personal data
in connection
with such data, including any collection, processing, storage and transfer of
such data; (ii) allow FACES
to collect
recipient personal data from or ("Disclosing Party") deletes his or
her data collected from the data
recipient's
database; (iii) allows FACES or the data disclosing party to view what the data
recipient has collected
about them,
8.7
Notwithstanding anything herein, the Seller (including any employee, agent,
representative or any other party
acting on or
on behalf of the User) shall comply with all applicable laws and regulations
and shall not from FACES, (i)
is not
authorized to use such Buyer’s Personal Data unless there is a good reason to
respond to Buyer’s request and
to respond,
process, settle or complete a transaction without the prior written consent of
Buyer and FACES;( ii) must
stop using
such information to communicate with the buyer outside of the FACES platform;
(iii) not disclose this
buyer's
personal data to any unauthorized third party without the prior written consent
of the buyer and FACES; (iv) )
must take
appropriate security measures to protect the personal data held by each FACES
user, retain that data only as
long as it
remains necessary for the above-mentioned purposes, and in accordance with the
provisions of personal data
protection
legislation, and delete or respond to FACES request or return this data to FACES
as soon as possible after
the
transaction is completed; (v) notify FACES’s personal data protection authority
to retain such data only as long
as it remains
necessary for the above-mentioned purposes and in accordance with the
provisions of personal data
protection
law, and Delete or return such data to FACES at FACES's request or as soon as
possible after the transaction
is completed.
; (v) inform FACES's personal data protection authority to retain such data
only as long as it remains
necessary for
the above-mentioned purposes and in accordance with the provisions of personal
data protection law, and
to delete or
reFACES such data at FACES's request or as soon as possible after the
transaction is completed Data is
returned to FACES.
; (v) notify FACES's Personal Data Protection Department at dpo.vn@FACES.com in
the event of a
potential data
breach or other loss of this User Data.
9. Information
about children
9.1 The
Services are not intended for use by children under the age of 13. We do not
knowingly collect or retain any
personal data
or non-personally identifiable information from anyone under the age of 13, nor
do we collect or retain
any part of
our platform or other services for children under the age of 13. Parents or
guardians of children under
the age of 13,
please supervise and ensure that personal information of children under the age
of 13 in their care is
not released
to FACES. If a custodial parent provides FACES with personal information of a
child under the age of 13,
the parent or
guardian agrees to the processing of the information of the child under the age
of 13 and agrees to be
governed by
this policy on behalf of the ward.
10.
Information Collected by Third Parties
10.1 Our
Platform uses Google Analytics, a web analytics service provided by Google Inc.
("Google"). Google Analytics
uses cookies
(text files on your device) to help the platform analyze how users use our
platform. The information
generated by
the cookie about your use of the platform (including your IP address) will be
sent to Google and stored
on servers in
the United States. Google will use this information to evaluate your use of our
platform, to compile
reports on
website activity for website operators and to provide other services related to
website activity and
internet
usage. Google may also send this information to third parties where required by
law, or where such third
parties
process information on Google's behalf. Google will not associate your IP
address with any other data held by
Google
10.2 We and
third parties may from time to time provide you with downloads of software
applications for use on the
Platform or
through the Services. These applications may privately access and allow third
parties to view your
identifying
information, such as your name, user ID, IP address of your device, or other
information such as the games
you play
during any particular session, and any previous information you may have
Cookies that have been set or have
been set for
you by software applications or third-party websites. Additionally, these
applications may require you to
provide
additional information directly to third parties. The third-party products or
services offered through these
applications
are not owned or controlled by FACES.
11. SECURITY
OBLIGATIONS AND DISCLAIMER OF THIRD-PARTY WEBSITES
11.1 We do not
guarantee the security of personal data and/or other information you provide on
third party websites.
We implement
various security measures to maintain the security of your personal data that
we hold or control. Your
personal data
is stored behind a secure network and can only be accessed by a limited number
of individuals who have
special access
rights to our systems and who are required to keep the data secure, regardless
of that individual. We
recommend the
use of secure servers when you place an order or access your personal data. All
personal data or
personal
information you provide will be encrypted in our database and only accessible
as described above.
11.2 In order
to provide you with added value, we may select various third-party websites or
applications or services
to link to and
frame within the Platform. We may also establish co-marketing and other
relationships to provide e-
commerce and
other services and features to our visitors. These linked sites have separate
privacy policies and
security
measures. Even if such third parties are affiliated with us, we do not control
these linked
websites/apps/services,
and each website/app/service has its own privacy protections and data
collection practices. A
separate
material, independent of us.
11.3 We are
therefore not responsible or liable for the content, security measures (or lack
thereof) and activities of
linked
websites/apps/services. These linked websites/apps/services are for your
convenience only and you are therefore
solely
responsible for accessing them. However, we seek to protect the integrity of
our platform and the links we
place on each
site, so we welcome feedback on those linked sites (including feedback provided
when a particular site
is down).
12. Does FACES
transfer your information externally?
12.1 Your
personal information and/or data may be transferred abroad, stored or processed
outside your country for one
or more
purposes. In most cases, your personal data will be processed by us in Vietnam
where our servers are located.
FACES will
only transfer your personal data abroad in accordance with personal data
protection laws.
13. How do you
withdraw, delete, request access or adjust the information you provide to us?
13.1
Withdrawal of consent
13.1.1 You may
withdraw your consent to the collection, use and/or disclosure and/or request
deletion of your personal
data held or
controlled by us by emailing the Expert. Our Personal Data Protection Officer
at dpo.vn@ FACES.com or HERE
and we will
process these requests in accordance with the Privacy Policy and relevant laws.
However, your withdrawal
of your
consent may mean that we will no longer be able to provide you with services
and we may be required to
terminate your
current relationship and/or your contract with us.
13.1.2 When
you share content on YouTube, in addition to withdrawing your consent in
accordance with clause 13.1.1 by
sending us an
email, you can also withdraw your consent to FACES via Google's security
settings page https://security
Access to your
personal data. google.com/settings/security/permissions.
13.2 Request
to access or correct personal data
13.2.1 If you
have registered an account with us, you can access and/or correct your personal
data held or controlled
by us in
person through the Account Settings page or tab on the Platform. If you have
not yet registered an account
with us, you
may request access and/or in person by submitting a written request to usor
correct your personal data
that we hold
or control. . We need sufficient information from you to determine your
identity and the nature of your
request in
order to be able to process your request. Therefore, please submit your written
request by emailing our
data
controller here.
13.2.2 We may
charge you a reasonable fee to process your request to access personal data. If
we do charge a fee, we
will provide
you with a written fee estimate. Please note that we are under no obligation to
respond to or process
your request
for access unless you agree to pay a fee.
13.2.3 We
reserve the right to refuse the correction of your personal data in accordance
with the provisions of the
Personal
Information Confidentiality Law, if the law requires and/or allows
organisations to refuse the correction of
the personal
data in such circumstances.
14. Question,
Concept or Complaint? contact us
14.1 If you
have any questions or complaints about our privacy practices, please contact us
here.
Updated
November 11, 2021.
This version
is effective from November 18, 2021. To refer to previous versions of the
Privacy Policy, please click
here.
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